TradeWorx

Privacy Policy

Last updated March 24, 2026

TradeWorx provides inspection scheduling, field reporting, customer portal access, document management, and related operational tools for fire and life safety service companies.

This Privacy Policy explains what information we collect, how we use it, and the choices available to our customers and authorized users.

Information We Collect

We may collect account, contact, company, inspection, site, asset, document, photo, signature, and billing information.

We may also collect technical information needed to secure, operate, and improve the platform, such as log data and device/browser details.

How We Use Information

We use information to provide the TradeWorx service, authenticate users, generate reports and documents, support customer access, process billing, and maintain platform security.

We may also use information to troubleshoot issues, respond to support requests, and comply with legal obligations.

Sharing

We do not sell personal information. We may share information with service providers and infrastructure partners that help us host, secure, store, transmit, and support the platform.

We may also disclose information if required by law or to protect the rights, safety, and security of our customers, users, and services.

Data Retention and Security

We retain information for as long as reasonably necessary to provide the service, meet contractual and legal requirements, resolve disputes, and enforce agreements.

We use administrative, technical, and organizational safeguards designed to protect data, but no method of storage or transmission is completely secure.

Your Choices

Authorized customer administrators can update company, customer, and operational information in the platform. Questions about access, correction, or deletion requests should be directed to the applicable TradeWorx account administrator.

Contact

For privacy questions, contact TradeWorx at Support@tradeworx.net.